Peter Cox Guarantee

Peter Cox was founded in 1951 and are the market leader in property preservation. For decades Peter Cox has been providing our customers with the peace of mind that comes with long term guarantees, and have issued over 500,000 to homeowners and commercial clients over the last 40 years.

This means that since our origins in 1951 we have outlived our guarantees several times over, protecting thousands of properties across the country.

Because of the quality of our survey process and the high levels of workmanship carried out by our technicians, our treatments are often still protecting properties long after the guarantee has ended.

The following works carried out by Peter Cox are covered by our long term guarantee, unless stated otherwise in the survey report.

• Damp proofing - 20 year guarantee
• Woodworm treatments - 20 year guarantee
• Wet rot and dry rot control - 20 year guarantee
• Cavity wall tie replacements - 20 year guarantee
• Basement Waterproofing to BS 8102 Standards - 10 year guarantee

All Peter Cox surveyors and technicians are fully trained in safe working practices, while our treatment fluids are HSE compliant as well as being generally odourless and non-flammable.

If you choose to sell your property the guarantee can be passed over to the new homeowner. This gives them protection while making remedial works a long term investment.

Peter Cox are regularly called out to survey properties for damp problems, and if remedial treatment is required as the surveyor has identified a problem, work carried out is typically backed by our long term guarantee.

We are able to provide long term guarantees, up to 20 years for some services, because of our skilled surveying teams who can accurately identify issues, and the quality of workmanship and the materials and products we use to solve the problem.

This means we can provide a long term solution, and give our customers the peace of mind knowing they are protected long term.

While the majority of our customers are satisfied with our service throughout the guaranteed period, if treatment has failed then we’ll put it right - it's as simple as that.

If you feel you have a problem in an area of your property that was originally treated and guaranteed by Peter Cox you can fill in our claims form and we will get back to you as soon as possible.

Whether our work is under guarantee or not, if you feel dissatisfied in any way with the service you have received, we want to hear from you in order to improve our service.

We understand that not everything can run smoothly, and sometimes issues can occur, that is why we will make every effort to rectify the problem with our high levels of customer service.

So if you feel you’ve cause for complaint, the first point of contact should be your local branch who handled the work for you and explain why you are dissatisfied.